Your Assured Promises Guarantee

We will answer your phone call personally. Should we be on another call or not available, we guarantee to get back to you within the day, if not sooner.
We guarantee to reply to your emails received during business hours within 4 hours. Outside of business hours we will reply immediately the next day.
We will always be available to come to your place to discuss funeral arrangements at a time that suits you. Or, if you prefer you will always be welcome to come to our place.

We guarantee to communicate to you our one fixed price whenever you ask.
Further you are assured that we will only add additional costs for any services or products that you decide you want.
We guarantee that we will not attempt to “up-sell” you additional products or encourage you to spend more money than agreed.

We will listen to what you want to happen with your funeral and guarantee to do our very best to make that happen. In the unlikely event that we are not able to provide a service or product that you particularly want we will do everything possible to help you find a satisfactory solution.
We will help you plan and lead a short meaningful committal service at the crematorium chapel, if you would wish, at no extra cost.

We will keep you fully informed of what is happening to your loved one throughout the process until the ashes are returned to you.
We agree to deliver ashes to you personally, if you live in the Nelson Tasman area, or to courier them on the same day that we receive them.
We guarantee to check the Death Certificate and correct any errors or typos at no extra cost to you. In the unlikely event that we have missed something, we guarantee to put it right.

I personally guarantee our service to your satisfaction.

Owen Haring
Owner of SDF