Caring for the Deceased

Our priority is that families feel confident and comfortable giving us the responsibility of looking after their loved one.

The first thing to remember is that there is no rush – take your time.  We discuss with the family if they want the person home or not before cremation.  There is no need to make a decision beforehand and if they change their mind we will do what they wish.


Although we do not embalm there is plenty of time to organise things; which takes a day on average. There is no panic, no rush.  The funeral / cremation process at this stage tends to happen quickly regardless.  So we take our time and make sure the family has what they want.

Our handling of the person is very respectful and also minimal.  We usually do not re-dress the loved one, but sometimes families or a rest home will do this and we can support them in this.  Otherwise the loved one is placed in the coffin in the clothes they died in.

When we place the person in the coffin we have specific cooling pads we use that help keep cool the person.  They worked very well, even on the hottest days.  We use a product called Techni-ice which is highly recommended for their long life, reusability, absence of off-gassing or condensation, size versatility, and ease of use.

The sheets stay effective up to 3-4 hours when used beneath and on top of a cooling body. As the body cools, the time of effectiveness lengthens until, in many cases, it is no longer required. Each sheet can be replaced as necessary with very little disturbance.  This can be done by us or the family if they wish.

Throughout this process our focus is allowing families to be a real part of the process as they farewell their loved one.  They decide how much they want to be involved. Death is a natural part of life and the family having the choice to do things as they wish is important to us.

We carefully place the loved one in the coffin using a white cremation sheet wrapped around them.  If the family wish to they can may like to use personal pillow and blankets or add other personal affects.  Also they can decorate the casket.  Again, this is completely up to each family to decide for themselves.

Our aim is to work individually with each family as each family has different and specific needs.  So the family has a huge say in everything we do.

If a person stays with us they are in a certified room from both Nelson and Tasman councils.  Although the room is not intended for public viewing we have had family come here to visit people if they wish.